Michael Tiffany, Chief Operating Officer
Tell me about your role and what you do at EarlySense? As the COO at EarlySense, I lead our teams that are responsible for managing our global manufacturing and logistics teams, as well as our team that is responsible for customer onboarding, customer support, and ongoing customer management. Meeting the needs of our customers, whether that be around product availability, product training, product support, or satisfaction with our solutions is what drives success for the team.
When and why did you join EarlySense? I joined EarlySense in September of 2019- I’m a lifelong healthcare guy, starting off with direct patient care and then spending the last 18 years focusing on ways to make healthcare work better for clinicians to improve both the patient and clinicians experience. I joined EarlySense because I believe we owe providers and patients a way to better monitor a patient’s health and catch healthcare issues early vs. treating issues once they are seriously impacting someone’s health. The EarlySense solution provides the technology to offer this early warning system while reducing the burden on healthcare providers and patients given it is both contact free and continuous in it’s monitoring.
What do you enjoy most about your role? The success customer stories are what I enjoy most- we are all here because we believe in the EarlySense solution, and seeing our customers succeed with it, improving their ability to protect the health of their patients is incredibly fulfilling.
What do you enjoy most about working in Med Tech? I enjoy the ability to take my passion for healthcare and marry that with the potential that technology presents to improve the health of individuals, and the ability for healthcare providers to manage their population of patients. Technology is critical to moving from a reactive to a proactive treatment model of healthcare, so it’s incredibly exciting to be helping to advance this patient management model shift, and doing so with a technology that strives to be “invisible” to the patient, reducing the need for the patient to take actions to achieve compliance.
What has been your biggest learning experience since starting at EarlySense? Compliance is the challenge that everyone still has trouble managing- asking patients to participate in proactive care is difficult, and finding ways to provide solutions that maximize value to the patient and clinician, while minimizing the need for engagement from the patient, is critical for success, especially for patients being cared for/monitored at home.
What do you like to do outside of work – what are your passions? My family enjoys travelling and finding new adventures, whether that be an active vacation exploring nature, or visiting parts of the world that are deep with history. At home, you’ll find me reading, listening to music, or outside at the smoker on my years long quest to perfect my BBQ skills.